Return Policy
Welcome to nycjewelryboutique.com. We want you to love your jewelry. If for any reason you are not completely satisfied with your purchase, we are here to help. This Return Policy outlines how you may return or exchange items purchased through our website. Please read it carefully before initiating a return.
Online Return Process
To begin a return, you must first request a return label through our website. Please use the contact form on our site to let us know that you wish to return an item. We will then provide you with instructions on how to proceed. Please note that the cost of the return label will be deducted from your refund once the return is processed. You are responsible for packaging the item securely to prevent damage during transit.
Return Eligibility – Refunds
Items may be returned for a full refund within 10 days of the delivery date. To qualify for a refund, the item must be in perfect condition. This means:
- The item has not been worn, altered, or damaged.
- All original tags, packaging, and certificates of authenticity (if any) are included.
- The item shows no signs of resizing, polishing, or repair by a third party.
If the item does not meet these conditions, we may decline the refund or offer a partial refund at our discretion.
Exchanges and Store Credit
After the initial 10-day period has passed, you may still return eligible items for an exchange or store credit. Returns for exchange or store credit must be made within 30 days of the delivery date. Store credit will be issued in the form of a digital code that can be used on future purchases at nycjewelryboutique.com. Store credit does not expire, but it is non‑transferable and cannot be redeemed for cash unless required by law.
Items That Cannot Be Returned
Certain items are not eligible for return, refund, exchange, or store credit. These include:
- Items that have been customized or personalized specifically for you.
- Items that show visible signs of wear, resizing, or damage.
- Items returned without original packaging or tags.
- Items returned after the applicable 30‑day period.
If you are unsure whether your item is returnable, please contact us through our website before sending it back.
How to Prepare Your Return
Once you have received your return label and instructions, please follow these steps:
- Repack the item securely in its original packaging, including any boxes, pouches, or certificates.
- Attach the provided return label to the outside of the package. Do not write on or deface the original manufacturer packaging.
- Drop off the package at the carrier location specified on the return label.
We strongly recommend keeping proof of postage or drop‑off until your return has been processed.
Processing Time for Returns
Once we receive your return, please allow several business days for inspection and processing. We will send you a notification when your refund, exchange, or store credit has been issued. Refunds will be credited back to your original payment method. Depending on your bank or card issuer, it may take additional days for the refund to appear in your account.
Exchange Process
If you requested an exchange, we will ship the new item to you once the returned item has been received and inspected. Exchange items are subject to availability. If the desired exchange item is out of stock, we will notify you and issue store credit instead, unless you prefer a refund (if within the 10‑day refund period).
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us immediately through our website. Do not use the standard return process. We will provide special instructions and will cover the cost of return shipping for such issues. We may request photos of the damage or packaging to assist with our investigation.
International Returns
Return eligibility and timeframes for international orders are the same as above. However, please note that international return shipping costs, customs fees, and any taxes associated with the return are the responsibility of the customer, unless the return is due to our error. We recommend using a trackable shipping method for international returns.
Final Sale Items
From time to time, we may offer certain items as final sale. Such items will be clearly marked on the product page and cannot be returned, exchanged, or refunded for credit. Please check the product description carefully before purchasing final sale merchandise.
Return Fraud and Abuse
We monitor return activity and reserve the right to refuse returns, exchanges, or refunds if we suspect fraud, abuse, or a pattern of excessive returns. In such cases, we may also close your account or restrict future purchases.
Questions About Returns
If you have any questions about this Return Policy or need assistance with a return, please contact us through the contact form on our website. We will respond as quickly as possible.
Thank you for shopping at nycjewelryboutique.com. We value your trust and are committed to making your experience with us enjoyable and fair.
— The team at nycjewelryboutique.com